Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with your order or received the wrong item, we are committed to making it right.
1
Contact Support
Email our team within 14 days of receipt with your order number and a brief explanation of the issue.
2
Verification
Wait for our team to review your request. We may ask for photos in the event of shipping damage.
3
Return Authorization
If a return is required for non-perishable items, we will provide a prepaid shipping label and return authorization code.
4
Refund or Replacement
Once approved, we will either ship a replacement immediately or issue a refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing